HEAD OF LEARNING AND DEVELOPMENT

Médecins Sans Frontières, founded in 1971, is an international medical humanitarian organization that provides emergency medical assistance to people affected by conflict, epidemics, disasters or exclusion from health care. Our teams are made up of tens of thousands of medical professionals, logistics, administrative and various other professions, all guided by our medical ethics and our principles of impartiality, independence and neutrality.

MSF WaCA, created in 2019, is the first MSF headquarters in Africa, and responds to the desire to reinvent the MSF movement after 50 years of humanitarian actions in the world, for more access to care, more reactivity and proactivity for greater medical coverage of affected populations in the world.

MSF WaCA promotes a work environment free from any form of abuse and harassment for all staff, patients, beneficiaries, and partners. Safeguarding and inclusion are therefore paramount.

Why join us?

You are preparing to become a member of the MSF family, with over 50 years of emergency medical action that earned the Nobel Peace Prize in 1999.

We are an inclusive organization that considers social and professional well-being a right for all and provides an environment that takes into account the diversity of each member.

MSF WaCA claims an African anchorage that considers the local expertise with which it contributes in the implementation of its activities and makes each member, a key actor of the new dynamics of the humanitarian action in the world.

We Are Looking for: HEAD OF LEARNING AND DEVELOPMENT

Department: Human Resources

Direct Manager: Human Resources Director

Functional Manager: Human Resources Director

Working %: 100%

Position Based in: Abidjan

Mobility: All WaCA’s Interventions Zones

Type of Contract: Fixed-Term Renewable

Position to be filled: As Soon As Possible

Objectives

Responsible to set MSF WaCA Learning and Development Unit (L&D) by proposing an optimum learning and career evolution environment for MSF Responsible to MSF WaCA global workforce (HQ and field teams).

o   Define, develop and implement a L&D framework of MSF WaCA

o   Develop standard activities and Baseline documents

o   Ensure the needed partnerships / mutualization with existing MSF entities

o   Ensure needed partnerships with external entities

Main responsibilities

1-       Global workforce Career Development

Designs, implements and promotes L&D programs for MSF WaCA global workforce (HQ and Field teams) and supports the head of department in finding the best internal talents. Propose specific programs to develop the leadership of current managers and to spot the talent/potential of young graduates who are joining the organization and work towards providing a career path to accompany them in their journey to become future WaCA leaders.

Specific Responsibilities:

-Set up Career strategy based on MSF WaCA core priorities:

o   Mobility between the field and HQ, as well as within the broader MSF movement

o   Self-development through challenging project is the core source of motivation of MSF WaCA Staff: the market price of the employee should increase on yearly basis.

•          Develop and lead the implementation of the L&D policies / tools

•          Connect the L&D strategy with WaCA operational and HR Strategies

•          Set, Lead, manage and develop the L&D team

•          Set the schedule of L&D activities during the year and vision N+3 that includes plans for specific persons ensuring a proper liaison with MSF WaCA Operational needs and objectives also integrating individual capacity building objectives linked to each employer personnel career aspiration inside or outside MSF WaCA

•          Lead the development programs for specific groups of employees and talents/ potentials

•          Help HQ team leaders and missions Coordinators develop their team members through career pathing

•          Regularly assess L&D programs results 

•          Lead strategic organization wide projects focused on the development of high potentials and young leaders

1.        WaCA Learning environment

Make the most out of people’s talents and help them develop their full potential with focus on the needs of the WaCA operational priorities and in link with their individual needs.

Specific Responsibilities:

•          Develop MSF WaCA Core learning package

•          Develop MSF WaCA specific learning strategy to respond to the learning needs

•          Create WaCA specific L&D guideline and training policy

•          Define and promote WaCA specific learning strategy and program to respond to the learning needs identified in link with Operational organization’s key objectives and with individual development ambitions.

•          Assess and understand fully various departments in MSF WaCA and their specific training requirements

•          Collaborate effectively with Head of Performance to see any KPI to impact in the training

•          Design different assessment procedure, methodology and tools such as Learning Need Assessment (LNA)

•          Define, promote and implement various learning methods as well as development activities and tools (e.g. coaching, mentoring, job shadowing, online training, classroom training, workshop, peer learning ...;) 

•          Propose WaCA training catalogue (in person trainings, online trainings, training platforms)

•          Assess and find necessary providers and partnerships inside or outside MSF

•          Collaborate effectively with relevant stakeholders (WaCA leaders, other MSF sections, third-party providers) in terms of trainings, coaching and other development tools

•          Monitor the application of learning within the organization while developing tools and monitoring system to enhance the process.

•          Define, promote and enforce the induction and onboarding guidelines for WaCA 

•          Lead the design of Learning need assessment methodology / tools and provide technical support to the field teams in the learning and need assessment

•          Support and develop specific trainings and capacity building for HQ team leaders and missions Coordinators 

•          Measure the L&D effectiveness with Training Analytic metrics or tools

•          Collaborating with the head of departments in defining and consolidating L&D annual plan and budget

•          Tracks budgets, negotiates contracts, build and maintain relationships with third-party training providers

•          Act as the principal point of contact for anyone with questions about training and development

•          Stay abreast of the latest development in learning trends, changes in learning theory and development in learning technologies

2.        Others

•          Actively take part in intersection L&D discussions

•          Support the development and implementation of partnerships across the movement and with relevant external partners

• Contribute actively to any transversal project when requested by the HR Director

Education

• The candidate must hold minimum a bachelor’s degree in human resources, Business, Psychology, Education, Management or Learning and development or other relevant major

Competencies

•          Autonomy, professional rigor and ability to manage his stress

•          Good knowledge of learning tools and platforms

•          Analytical thinking and synthesis ability

•          Strong organizational skills

•          Commitment for association and humanitarian action

•          Flexibility and cultural awareness

•          Proactivity and to be solution oriented

•          Excellent communication and negotiation skills

•          Ability to think out of the box and to be creative

Professional experience required

•          The candidate must have a minimum of 5 years' experience in a learning and development / career management function (in the field and/or at headquarters).

•          An experience in the field of education including designing training curriculum is an asset

Languages Skills

•          Working proficiency in English and French (Mandatory)

Computer Skills

•          Proficiency and excellent knowledge in computers and Microsoft office (Excel, Word, PowerPoint, …)

•          Familiarity with e-learning platforms

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MSF offers equal recruitment and development opportunities without any form of discrimination based on gender, religion, sexual orientation, ethnicity, geographical origin, physical disability or any other discriminatory ground.

Female candidates who meet the requirements are strongly encouraged to apply.

N.B.: This job description provides a framework for the main responsibilities and primary activities of the position. It is not exhaustive. Therefore, the responsibilities and activities of the position may differ from those described in this job description due to organizational and operational needs.

Deadline: 10th January 2025 18:00 GMT
Only shortlisted candidates will be contacted.