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SYSTEMS IMPLEMENTATION SUPPORT INTERN

  • On-site
    • ABIDJAN, Lagunes, Côte d'Ivoire
  • IS/IT

We are looking for a SYSTEM IMPLEMENTATION SUPPORT INTERN to assist with the implementation, configuration, and testing of new systems.

Job description

🎓 Are you a student or recent graduate in Côte d’Ivoire looking to gain hands-on experience in the humanitarian sector ? Join the MSF WaCA NextGen Talent Program and take the first step toward a meaningful and impactful career!

 

Médecins Sans Frontières (MSF) – West and Central Africa (WaCA) is part of a global medical humanitarian movement. We provide emergency medical care to people affected by crises. As the first MSF HQ based in Africa, MSF WaCA values local talent, innovation, and proactive engagement.

 

About the WaCA NextGen Talent Program

This program offers students and recent graduates in Côte d’Ivoire a chance to contribute to MSF WaCA’s mission through structured internships at our Abidjan HQ. You'll work alongside experienced professionals, receive mentorship, and be part of real humanitarian projects.

👉 Why Join ?

  •          Gain practical experience in an international humanitarian organization

  •          Receive coaching and mentorship

  •          Work in a dynamic, diverse, and inclusive environment

  •          Receive a monthly allowance and insurance coverage

We Are Looking for: SYSTEMS IMPLEMENTATION SUPPORT INTERN

Department: Information Systems

Direct Manager: Head of Information Systems

Assigned Mentor: Head of Information Systems

Working %: 100%

Position Based in: Abidjan, HQ

Type of Contract: Fixed-Term Internship Contract under Ivorian law; (3) months Renewable

Position to be filled: As soon as possible

Your Role in the team

Key Responsibilities:

·       Digital Tool Rollout Support

  •          Assist with the setup, configuration, and testing of new systems and tools.

  •          Collaborate with project managers and IT teams during the implementation process.

  •          Participate in internal meetings and implementation check-ins.

·       User Training & Onboarding

  •          Contribute to the development of training materials, user manuals, and onboarding guides.

  •          Support the delivery of user training sessions (virtual or in-person).

  •          Provide first-line user support and troubleshooting during rollout.

·       Feedback & Continuous Improvement

  •          Collect and document user feedback and issues.

  •          Analyze feedback for trends and recurring issues.

  •          Support iterative improvements by liaising with technical teams and contributing to product enhancement discussions.

·       Documentation & Reporting

  •          Maintain logs of user queries, bug reports, and resolution tracking.

  •          Document process improvements and best practices.

  •          Assist in preparing weekly implementation progress reports.

 

Job requirements

Who can apply ?

  •          Final-year undergraduate or graduate students based in Côte d’Ivoire.

  •          Recent graduates (within the past year) Students based in Cote d’Ivoire.

Qualifications & Professional experience required

Pursuing or recently completed a Bachelor's degree in one of the following fields:

o   Information Technology (IT)

o   Computer Science

o   Information Systems

o   Business Information Technology

o   Software Engineering

o   Management Information Systems (MIS)

Additional Educational Preferences:

  •          Coursework or certifications in project management, digital systems, or business analysis is a plus.

  •          Familiarity with basic IT support principles or systems lifecycle (gained through academic projects, internships, or workshops).

Your Superpowers

Technical & Functional Skills:

  •          Basic understanding of software implementation or IT systems (e.g., SaaS platforms, CRM, ERP, or digital tools).

  •          Familiarity with project tracking tools (e.g., Jira, Trello, Asana).

  •          Competence in Microsoft Office Suite or Google Workspace.

  •          Ability to create user-friendly guides and documentation.

Soft Skills:

  •          Strong written and verbal communication skills.

  •          Problem-solving mindset and attention to detail.

  •          Eagerness to learn and adapt in a dynamic environment.

  •          Excellent interpersonal and customer support skills.

Desirable (Nice-to-Have):

  •          Prior internship or project experience in IT support, digital transformation, or user onboarding.

  •          Basic knowledge of UX principles or user testing.

  •          Experience with survey tools (e.g., Google Forms, Typeform) for collecting feedback.

  •          Good command of French and English (written and spoken preferred).

At MSF, every talent matters!
We offer internship opportunities that are fair and inclusive, with no discrimination based on gender, religion, sexual orientation, ethnicity, geographical origin, disability, or any other factor.

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Female candidates who meet the requirements are strongly encouraged to apply.
Because diversity is our strength, and inclusion drives everything we do.

Deadline: 29th August 2025 18:00 GMT
Only shortlisted candidates will be contacted.

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