INFORMATION SYSTEM MANAGER

Médecins Sans Frontières, founded in 1971, is an international medical humanitarian organization that provides emergency medical assistance to people affected by conflict, epidemics, disasters or exclusion from health care. Our teams are made up of tens of thousands of medical professionals, logistics, administrative and various other professions, all guided by our medical ethics and our principles of impartiality, independence and neutrality.

MSF WaCA, created in 2019, is the first MSF headquarters in Africa, and responds to the desire to reinvent the MSF movement after 50 years of humanitarian actions in the world, for more access to care, more reactivity and proactivity for greater medical coverage of affected populations in the world.

Why join us?

You are preparing to become a member of the MSF family, with over 50 years of emergency medical action that earned the Nobel Peace Prize in 1999.

We are an inclusive organization that considers social and professional well-being a right for all and provides an environment that considers the diversity of each member.

MSF WaCA claims an African anchorage that considers the local expertise with which it contributes to the implementation of its activities and makes each member, a key actor of the new dynamics of the humanitarian action in the world.

Diversity, Inclusion & Safe Recruitment

MSF offers equal recruitment and development opportunities without any form of discrimination based on gender, religion, sexual orientation, ethnicity, geographical origin, physical disability or any other discriminatory ground.

Female candidates who meet the requirements are strongly encouraged to apply.

MSF is committed to applying Safe Recruitment principles, ensuring transparent, fair, and respectful recruitment processes that protect candidates, the organization, and its beneficiaries.

We Are Looking for: INFORMATION SYSTEM MANAGER

Department: Information Systems

Direct Manager: Head of Information Systems

Functional Manager: Head of Information Systems

Working %: 100%

Position Based in: Abidjan, HQ

Mobility: All WaCA’s Interventions Zones

Type of Contract: Fixed-Term Contract under Ivorian law; Renewable

Position to be filled: JUNE 2026

Objectives

§  Lead the management and optimization of HQ and mission-wide IT Enterprise systems.

Main responsibilities

§  Ensure system security, uptime, and performance.

§  Align local systems with MSF SITS global platforms.

§  Supervise backups, DR planning, and systems roadmap.

§  Overseeing the functional resource management and training needs

§  Systems Lifecycle management including continual review of lifecycles

§  Coordination and Management of system Licensing and support contracts

§  Systems Vendor and Supplier Management

§  Work with the Head of IS to establish technical requirements of the application suite as well as imolementing, maintaining and upgrading existing systems

§  Work with the Security team to ensure secure configurations and administrative practices are implemented with systems

§  Work with the Support Team on overlapping matters as well as 3rd party application support contracts

§  Create and maintain system integrations and data driven reports

§  Create and file all system documentation

§  Develop and implement system policies and processes that all systems should operate in compliance with organizational and regulatory best practices

§  As required, work on projects based technical input, including:

o   Planning and implementing new systems, or in project teams, as the systems expert.

o   Bringing insight into a project team regarding system selection and management, to best fulfill project objectives provided by the project team in question

o   Be the primary point of contact for all system related matters in MSF WaCA

Education

Bachelor’s Degree (required): Computer Science, Information Technology, Information Systems, Computer Engineering, or a related field.

Master’s Degree (preferred): Information Systems, Information Technology Management, Computer Science, or an MBA with a focus on Technology/Information Systems

Competencies

§  Strong analytical and problem-solving skills, with a detail-oriented mindset.

§  Ability to effectively manage multiple priorities in a fast-paced, cross-cultural environment.

§  Team leadership experience or demonstrated ability to lead technical teams is an added advantage.

§  Strong communication skills, both verbal and written, with the ability to explain technical concepts to non-technical stakeholders.

§  Strong understanding of IT security protocols and secure system configuration.

Professional experience required

§  Minimum 6 years of experience in systems administration, or cloud system management.

§  Demonstrated experience with:

o   Windows Server environments

o   Microsoft 365 (including O365)

o   Azure Cloud services

o   Mobile Device Management (MDM) Tools

§  Experience in system documentation, process development, and compliance enforcement.

§  Proven experience managing system licensing, vendor relationships, and support contracts.

§  Experience in system integration and application lifecycle management.

§  Experience working in an NGO, humanitarian, or international development context is desirable.

Languages Skills

·       Working proficiency in English and French (Mandatory)

Computer Skills

·       MS Office suite (mainly MS Word, Excel and Powerpoint)

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N.B.: This job description provides a framework for the main responsibilities and primary activities of the position. It is not exhaustive. Therefore, the responsibilities and activities of the position may differ from those described in this job description due to organizational and operational needs.

Deadline: 31st March 2026 18:00 GMT
Only shortlisted candidates will be contacted.